Terms and Conditions

Welcome to Surin Jewellery. By accessing or using our website [www.surinjewellery.com/] and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read them carefully before using our services.

1. Overview

These Terms govern your access to and use of our e-commerce website and services, including all purchases of jewellery and related products. If you do not agree to these Terms, please do not use our site.

2. Eligibility

To purchase from us, you must:

Be at least 18 years old or have parental/guardian consent.
Provide accurate and complete account and payment information.
Agree to comply with all applicable laws and regulations.

3. Products and Descriptions

All jewelry products are described as accurately as possible. However, we do not warrant that product descriptions or images are 100% accurate, complete, or current.
Variations in gemstones, colours, finishes, and weights may occur due to the handmade or natural origin of products.
We reserve the right to limit quantities or discontinue products at any time.

4. Pricing and Payments

All prices are listed in [Currency] and are subject to change without notice.
Prices do not include applicable taxes, duties, or shipping charges unless stated.
We accept payments via [Credit/Debit Cards, Apple Pay, etc.].
All payment transactions are secure and encrypted.

5. Orders and Cancellations

Once you place an order, you will receive an email confirmation.
We reserve the right to cancel any order due to errors, stock unavailability, or suspected fraud.
Orders cannot be changed or canceled once dispatched.

6. Shipping and Delivery

We ship within United Kingdom only.
We aim to dispatch orders within 1–2 working days. Delivery times vary depending on the shipping method and location.
We use Evri (UK) and other reliable couriers. While we aim to meet delivery estimates, we are not liable for delays due to customs, weather, or logistics providers are beyond our control.
Please see our [Shipping Policy] for full details.
Shipping costs and taxes will be displayed at checkout.

7. Returns, Exchanges & Refunds

Returns are accepted within14 days of delivery for unused and undamaged items in original packaging. Earrings cannot be returned for hygiene reasons unless faulty.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds will be issued after inspection and may take 5 business days to process.
Read our full Return & Refund Policy for more detailed Instructions.

8. Intellectual Property

All content on this website (images, product designs, logos, text) is the intellectual property of Surin Jewellery.
You may not copy, reproduce, or use any content without our written permission.

9. User Responsibilities

You agree not to:

Use the website for any unlawful or prohibited purpose.
Attempt to access other users’ data or compromise the security of the website.
Post or transmit any harmful or malicious content.

10. Limitation of Liability

We are not liable for:

Any indirect, incidental, or consequential damages arising from your use of the website or our products.
Any loss due to unauthorised access to or use of your personal information.

11. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. By using the site, you consent to the collection and use of your data as outlined therein.

12. Governing Law

These terms and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales.

For any questions or concerns regarding these Terms, please contact us

By shopping with Surin Jewellery, you agree to these terms and conditions.